Shipping policy
# 🚚 SHIPPING & DELIVERY POLICY
## ⭐ ORDER & DELIVERY TIMES
Because many of our products are personalized and made especially for you, please allow sufficient time for artwork approval, production and delivery.
🎨 **Artwork:** Your personalized artwork will be sent to you for approval within approximately **1–2 working days** after your order and payment have been received.
✨ **Production:** Once your artwork has been approved, please allow approximately **3–5 working days** for production.
Production times may vary depending on the product, order quantity, stock availability and the complexity of your order.
🚚 **Courier Delivery:** Once your order has been completed and dispatched, courier delivery usually takes approximately **2–3 working days**, depending on your delivery location.
Please note that these are estimated turnaround times and not guaranteed delivery dates. Delays caused by couriers or circumstances outside The Party Pop's reasonable control may occasionally occur.
**We strongly recommend placing your order well in advance of your party or event date to avoid disappointment. 🎉**
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## 📦 STANDARD SHIPPING
We charge a flat rate of **R119.00** for standard shipping within South Africa.
**Free standard shipping applies to orders over R1,500.00.**
The shipping option and applicable charge will be displayed during checkout.
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## 🚚 SPECIAL DELIVERY AREAS
Our standard R119.00 shipping rate and free-shipping offer do not necessarily apply to locations where our courier service charges a special, additional or non-standard delivery fee.
Special delivery rates may apply to, but are not limited to:
• Chain stores
• Hospitals
• Plots and farms
• Power stations
• High-risk areas
• Remote or outlying areas
• Locations requiring special courier arrangements
If your delivery address attracts an additional or special courier charge, we may contact you before dispatch to advise you of the additional amount payable.
Your order may be held until any applicable additional courier charge has been accepted and paid.
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## 📍 DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address, including any relevant unit number, complex name, business name, access information and contact details.
Please check your delivery information carefully before completing your order.
The Party Pop cannot be held responsible for delays or additional courier charges resulting from incorrect, incomplete or inaccessible delivery information supplied with the order.
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## 📦 PACKAGING & FLAT-PACKED PRODUCTS
We take care when packaging orders for courier transport.
To help prevent damage during delivery, certain personalized party boxes, bags and similar products may be dispatched **flat rather than fully assembled**.
Where applicable, sweets, treats or other fillings purchased with the product will be included separately for you to pack into the boxes.
This helps protect the personalized products from being crushed or damaged during courier transport.
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## 🚚 COURIER DELAYS
Once an order has been collected by the courier, delivery is handled by an independent courier service.
While we will assist where reasonably possible, delivery times may be affected by circumstances outside our control, including weather conditions, road closures, courier delays, high-volume periods, remote delivery locations or other operational disruptions.
Courier delivery estimates are therefore not guaranteed.
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## 📦 DAMAGED PARCELS
If your parcel arrives visibly damaged, please contact us as soon as possible.
Where possible, courier-related damage should be reported within **48 hours of delivery**.
Please provide:
• Your order number
• Clear photographs of the damaged product
• Photographs of the outer packaging
• A photograph of the courier/shipping label
• Photographs showing any visible damage to the parcel
Please keep the original packaging until we've confirmed whether it is required for a courier investigation.
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## 📅 WORKING DAYS
All turnaround and delivery estimates refer to **working days**.
Working days exclude Saturdays, Sundays and South African public holidays.
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## 📞 SHIPPING QUESTIONS
If you're unsure whether your delivery address may require a special courier rate, or if you have any questions regarding delivery before placing your order, please contact us.
**The Party Pop Pty Ltd**
📧 info@thepartypopco.co.za
📱 +27 64 200 3459
📍 South Africa