Privacy policy
# 🔒 PRIVACY POLICY – THE PARTY POP PTY LTD
**Last Updated: 5 September 2026**
The Party Pop Pty Ltd (“The Party Pop”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, place an order, contact us or otherwise use our products and services.
Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services online.
By using our website or providing personal information to us, you acknowledge that your information may be processed as described in this Privacy Policy and in accordance with applicable South African data protection laws, including the Protection of Personal Information Act (POPIA), where applicable.
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## 1. PERSONAL INFORMATION WE MAY COLLECT
Depending on how you interact with The Party Pop, we may collect information including:
• Your name and surname
• Email address
• Telephone or mobile number
• Billing address
• Delivery address
• Order and transaction information
• Products and options selected
• Payment and payment-confirmation information
• Communications you send to us
• Account information, where applicable
• Device, browser and IP address information
• Information about how you use or interact with our website
For personalized products, we may also collect information that you voluntarily provide for the purpose of creating your order, such as:
• Names
• Ages
• Event dates
• Themes
• Colors
• Photographs
• Logos
• Artwork
• Personalization instructions
• Other information required to complete your custom order
Please only provide information that is reasonably necessary for your order.
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## 2. HOW WE COLLECT INFORMATION
We may collect personal information:
• Directly from you when you place an order, create an account, request a quote, contact us or provide personalization information.
• Automatically when you visit or interact with our website, including through cookies and similar technologies.
• Through Shopify and other service providers that help us operate our website and fulfill orders.
• From payment providers, couriers and other third parties where reasonably necessary to provide our services.
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## 3. HOW WE USE YOUR INFORMATION
We may use your personal information to:
• Process and fulfill your order
• Create personalized products and artwork
• Send artwork for approval
• Process payments
• Communicate with you regarding your order
• Arrange courier delivery
• Provide customer support
• Process appropriate returns, replacements or refunds
• Maintain and improve our website and services
• Prevent fraud and protect the security of our website
• Maintain business and transaction records
• Comply with applicable legal and regulatory requirements
• Send marketing communications where permitted and where you have not opted out
We will only use personal information for legitimate business purposes, contractual requirements, legal obligations, consent-based purposes where required, or other purposes permitted by applicable law.
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## 4. PERSONALIZED ORDERS, PHOTOGRAPHS & ARTWORK
When you provide names, photographs, logos, artwork or other information for a personalized order, we use that information to design, manufacture and fulfill your order.
Please ensure that you have the necessary permission or authority to provide any photographs, logos, artwork or other material submitted to us.
Where information relating to another person is supplied to us, you confirm that you are authorized to provide that information for the intended purpose.
We will not intentionally use customer-supplied personal information for purposes unrelated to providing our services unless we have a lawful reason or appropriate permission to do so.
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## 5. PAYMENT INFORMATION
Payments made through our online store may be processed by Shopify and/or third-party payment service providers.
The Party Pop may receive information relating to your payment, such as payment status, transaction information and confirmation of payment.
Payment providers may collect and process payment information in accordance with their own privacy and security policies.
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## 6. SHIPPING & COURIER SERVICES
To deliver your order, we may provide necessary information to our courier or delivery service providers.
This may include:
• Your name
• Delivery address
• Telephone number
• Email address
• Order or delivery reference information
This information is provided for purposes such as arranging collection, delivery, tracking and resolving delivery-related issues.
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## 7. HOW WE SHARE PERSONAL INFORMATION
We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.
These may include:
• Shopify
• Payment service providers
• Courier and delivery companies
• Website and technology providers
• Cloud and data-storage providers
• Professional advisers
• Marketing or advertising service providers, where applicable
• Government, regulatory or law-enforcement authorities where legally required
We do not disclose personal information to third parties without an appropriate reason, such as fulfilling an order, operating our business, complying with the law or where you have provided appropriate consent.
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## 8. SHOPIFY
Our online store is hosted by Shopify.
Shopify collects and processes certain personal information when you access and use our online store in order to provide its platform and related services.
Information submitted through our website may therefore be transmitted to and processed by Shopify and its service providers, including in countries outside South Africa.
Shopify may also process information relating to your interactions with our store in accordance with its own privacy practices.
For more information, please refer to Shopify's Consumer Privacy Policy and Privacy Portal.
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## 9. COOKIES & WEBSITE TECHNOLOGY
Our website may use cookies and similar technologies to:
• Operate the website
• Remember preferences
• Understand how visitors use the website
• Improve website performance
• Maintain security
• Support analytics
• Support advertising or marketing features where applicable
Your browser may allow you to block or delete certain cookies.
Please note that disabling certain cookies may affect the functionality of our website.
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## 10. MARKETING COMMUNICATIONS
Where permitted, we may use your contact information to send you information about The Party Pop, including products, promotions or updates.
You may unsubscribe from promotional email communications by using the unsubscribe option provided in the relevant communication.
Even if you unsubscribe from marketing communications, we may still contact you regarding an existing order, payment, artwork approval, delivery or other necessary service-related matters.
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## 11. THIRD-PARTY WEBSITES & SERVICES
Our website may contain links to websites, social-media platforms or services operated by third parties.
These third parties have their own privacy practices and policies.
The Party Pop is not responsible for the privacy practices, security or content of third-party websites or services that we do not control.
We recommend reviewing the relevant privacy policy before providing personal information to a third-party service.
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## 12. CHILDREN'S INFORMATION
Our website and online purchasing services are intended for customers who are legally able to place an order or who are acting with the involvement of a parent or legal guardian where required.
Because many of our products are created for children's celebrations, customers may provide a child's first name, age, photograph or other personalization details when ordering a product.
Such information should only be supplied by a parent, legal guardian or person who has appropriate permission to provide it.
We use this information only as reasonably necessary to create and fulfill the requested personalized product, unless another lawful basis applies.
If you believe that personal information relating to a child has been provided to us without appropriate permission, please contact us.
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## 13. SECURITY
We take reasonable steps to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no online service, electronic communication or storage system can be guaranteed to be completely secure.
Customers should avoid sending unnecessary sensitive or confidential information through unsecured communication channels.
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## 14. RETENTION OF PERSONAL INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
• Fulfilling and managing orders
• Maintaining required business and transaction records
• Customer service
• Resolving disputes
• Preventing fraud
• Meeting accounting, tax or legal obligations
• Enforcing our agreements and policies
Retention periods may vary depending on the type of information and applicable legal requirements.
When information is no longer reasonably required, it may be securely deleted, destroyed or de-identified where appropriate.
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## 15. YOUR PRIVACY RIGHTS
Depending on applicable law, you may have rights relating to your personal information, including the right to:
• Ask what personal information we hold about you
• Request access to your personal information
• Request correction of inaccurate or outdated information
• Request deletion or destruction of information where legally permitted
• Object to certain processing of your personal information
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Lodge a complaint with the appropriate regulatory authority
Certain rights may be subject to legal limitations or circumstances where we are required to retain information.
We may need to verify your identity before processing a privacy-related request.
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## 16. INTERNATIONAL DATA TRANSFERS
Because we use Shopify and other technology and service providers, personal information may be processed or stored outside South Africa.
Where personal information is transferred internationally, appropriate measures will be taken where required by applicable law.
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## 17. COMPLAINTS
If you have a concern about how The Party Pop handles your personal information, please contact us first so that we can investigate and attempt to resolve the matter.
You may also have the right to lodge a complaint with the relevant South African regulatory authority, including the Information Regulator, where applicable.
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## 18. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.
The updated version will be published on our website together with a revised “Last Updated” date.
We recommend reviewing this Privacy Policy periodically.
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## 19. CONTACT US
If you have questions about this Privacy Policy, would like to exercise your privacy rights or have concerns regarding how your personal information is handled, please contact:
**The Party Pop Pty Ltd**
📧 **Email:** info@thepartypopco.co.za
📱 **Phone / WhatsApp:** +27 64 200 3459
📍 **South Africa**